Frequently Asked Questions
Everything you need to know about shopping at Rakuten Kobo Australia.
What are the shipping options and delivery times for Australia?
We offer standard and express shipping across Australia. Standard delivery typically takes 3-7 business days depending on your location, while express shipping usually arrives within 1-3 business days.
What is the return policy for Kobo eReaders and accessories?
We offer a 30-day return policy for items purchased directly from our store. Products must be in their original packaging and in new condition to qualify for a full refund.
Are Kobo eReaders covered by a manufacturer's warranty?
Yes, all Kobo eReaders come with a 1-year limited manufacturer's warranty that covers defects in materials and workmanship under normal consumer use.
Which payment methods are accepted on the Australian store?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are Kobo eReaders waterproof and suitable for beach reading?
Many of our models, such as the Kobo Libra 2 and Kobo Sage, feature IPX8-rated waterproofing, allowing them to be submerged in up to 2 metres of water for up to 60 minutes.
How do I access the Kobo eBookstore on my device?
Your Kobo eReader comes with built-in Wi-Fi, allowing you to browse and purchase millions of titles directly from the Kobo Store directly on your device.